In general, libraries do a disservice to people with disabilities in how libraries provide access to not only the buildings and materials, but to the services that are offered. This paper will explore the need to not only implement a new service philosophy through the lens of disability theory but also highlight a pilot project that aims to create research services that are tailored to the individual needs of people with disabilities in a sustainable and scalable way.
Presentation at Academic Librarian 4 in Hong Kong, China in 2016.
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