Users of Open Source Software - How do they get help?

Singh, Vandana; Twidale, Michael B.; Nichols, David M.

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https://hdl.handle.net/2142/9603 Copy

Description

Title

Users of Open Source Software - How do they get help?

Author(s)

• Singh, Vandana
• Twidale, Michael B.
• Nichols, David M.

Issue Date

2009-01

Keyword(s)

• OSS
• open-source software
• FLOSS
• help giving/help getting

Abstract

A study was conducted across multiple open source software online technical help communities. This paper presents the types of discussions that occur, the types of questions that are given. The implications for sociotechnical design are considered, exploring how the help requests and discussions can be used to improve future help-giving, documentation and interface and functionality redesign.

Publisher

IEEE

Type of Resource

text

Language

en

Permalink

http://hdl.handle.net/2142/9603

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