Barriers to knowledge sharing in Chinese healthcare referral services: an emergent theoretical model

Zhou, Lihong; Baptista Nunes, Miguel; Huang, Ruhua; Liu, Fang

Permalink

https://hdl.handle.net/2142/89326 Copy

Description

Title

Barriers to knowledge sharing in Chinese healthcare referral services: an emergent theoretical model

Author(s)

Zhou, Lihong; Baptista Nunes, Miguel; Huang, Ruhua; Liu, Fang

Issue Date

2016-03-15

Keyword(s)

• Chinese healthcare systems
• healthcare referral services
• knowledge sharing
• knowledge sharing barriers

Abstract

This paper reports on a research study that aims to identify barriers to knowledge sharing (KS) in Chinese healthcare referral services. An inductive case study approach was employed, in which 24 healthcare professionals and workers from four healthcare organisations in Hubei Province, Central China were interviewed using semi-structured scripts. Through data analysis, 14 KS barriers emerged in four main themes: interpersonal trust barriers, communication barriers, management and leadership barriers, and inter-institutional barriers. A cause-consequence analysis of the identified barriers revealed that three barriers are at the core of the majority of problems, namely, the absence of national and local policies for inter-hospital KS, lack of a specific hospital KS requirement, and lack of mutual acquaintance. Thus, to resolve KS problems, it is important that healthcare governance agencies, both at the national and regional levels, take leadership in the process of KS implementation by establishing specific and strong policies for inter-institutional KS in the referral process.

Publisher

iSchools

Series/Report Name or Number

IConference 2016 Proceedings

Type of Resource

text

Language

eng

Permalink

http://hdl.handle.net/2142/89326

DOI

https://doi.org/10.9776/16209

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Copyright 2016 is held by the authors. Copyright permissions, when appropriate, must be obtained directly from the authors.

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