The Relationship Between Quality Management, Organizational Learning, and Organizational Performance
Oh, Seok Young
This item is only available for download by members of the University of Illinois community. Students, faculty, and staff at the U of I may log in with your NetID and password to view the item. If you are trying to access an Illinois-restricted dissertation or thesis, you can request a copy through your library's Inter-Library Loan office or purchase a copy directly from ProQuest.
Permalink
https://hdl.handle.net/2142/87804
Description
Title
The Relationship Between Quality Management, Organizational Learning, and Organizational Performance
Author(s)
Oh, Seok Young
Issue Date
2009
Doctoral Committee Chair(s)
Kuchinke, K. Peter
Department of Study
Human Resources and Family Studies
Discipline
Human Resources and Family Studies
Degree Granting Institution
University of Illinois at Urbana-Champaign
Degree Name
Ph.D.
Degree Level
Dissertation
Keyword(s)
Business Administration, Management
Language
eng
Abstract
In addition to the hypothesized model, four alternative models were tested as follow-up analyses. These models were tested by adding a path(s) to the hypothesized model based on the literature. Among the four alternative models, the first model which added a path between learning stocks and learning flows showed significantly improved model fit compared with the hypothesized model. The first alternative model also presented the importance of the effect of learning stocks on learning flows in the structural relationships. Furthermore it demonstrated that core QM practices significantly influence learning flows while infrastructure QM practices impact only learning stocks. Based on the results of the first alternative model, this study concludes that the effects of both core QM practices and infrastructure QM practices on OL activities are complementary when knowledge accumulated by members is freely transferred to other members and groups or throughout organizations. This study also concludes that knowledge transfer activities are important determinants for business performance while knowledge accumulation activities are not.
Use this login method if you
don't
have an
@illinois.edu
email address.
(Oops, I do have one)
IDEALS migrated to a new platform on June 23, 2022. If you created
your account prior to this date, you will have to reset your password
using the forgot-password link below.
