Structures of Communication to Retrieve Information in Organizational Work Teams: A Transactive Memory Perspective
Palazzolo, Edward Thomas
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https://hdl.handle.net/2142/87510
Description
Title
Structures of Communication to Retrieve Information in Organizational Work Teams: A Transactive Memory Perspective
Author(s)
Palazzolo, Edward Thomas
Issue Date
2003
Doctoral Committee Chair(s)
Contractor, Noshir S.
Department of Study
Speech Communication
Discipline
Speech Communication
Degree Granting Institution
University of Illinois at Urbana-Champaign
Degree Name
Ph.D.
Degree Level
Dissertation
Keyword(s)
Information Science
Language
eng
Abstract
The findings indicate that certain hypothesized structures are supported while others are not. Particularly, team members in work teams ranging in size from 10 to 17 utilized their perceptions of expertise and organizational required knowledge (the knowledge required of a coworker based on perceptions of task responsibility) when deciding from whom on their team they would retrieve information. Additionally, the findings indicate that team members' perceptions of expertise align more closely with retrieval patterns than do self-reported expertise. In other words, there is an apparent disconnect between people's self-perceptions of expertise and the perceptions that teammates have of their expertise.
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