Achievement of Expectations in Leisure Travel Satisfaction: An Application of Expectation -Disconfirmation Theory
Lee, Junghun
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https://hdl.handle.net/2142/86013
Description
Title
Achievement of Expectations in Leisure Travel Satisfaction: An Application of Expectation -Disconfirmation Theory
Author(s)
Lee, Junghun
Issue Date
2007
Doctoral Committee Chair(s)
Stewart, William P.
Department of Study
Recreation, Sport, and Tourism
Discipline
Recreation, Sport, and Tourism
Degree Granting Institution
University of Illinois at Urbana-Champaign
Degree Name
Ph.D.
Degree Level
Dissertation
Keyword(s)
Psychology, Social
Language
eng
Abstract
The findings suggest that disconfirmation and satisfaction shift across time, and satisfaction was highest in the recollection phase, compared to the two on-site satisfaction assessments, by suggesting that people remember their past leisure travel experiences in a comparatively favorable manner. The findings further suggest that achievement of on-site experience, compared to disconfirmation, better predicts on-site satisfaction, while disconfirmation, compared to achievement, better predicts satisfaction in the recollection phase. The applicability of expectation-disconfirmation theory is a reasonable fit understanding overnight backcountry visitor satisfaction, especially when it is integrated with the design of multiphase leisure travel experience.
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