Customer Focus in Highway Transportation Asset Management
Wilson Orndoff, Cynthia Jane
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Permalink
https://hdl.handle.net/2142/83175
Description
Title
Customer Focus in Highway Transportation Asset Management
Author(s)
Wilson Orndoff, Cynthia Jane
Issue Date
2001
Doctoral Committee Chair(s)
Darter, Michael I.
Department of Study
Civil Engineering
Discipline
Civil Engineering
Degree Granting Institution
University of Illinois at Urbana-Champaign
Degree Name
Ph.D.
Degree Level
Dissertation
Keyword(s)
Political Science, Public Administration
Language
eng
Abstract
Outcome performance measures were validated, which brought forth notable result. Of particular consequence is that not only did the groups identify that they believed they received a good value for the tax dollar spent. Information gained in this study is a major development in the field of HTAM and provides specific guidance for effective customer focus strategies.
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