University of Illinois Urbana-Champaign

Usage of Academic Libraries: The Role of Service Quality, Resources, and User Characteristics

Simmonds, Patience L.; Andaleeb, Syed Saad

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Owning Collections

Library Trends 49 (4) Spring 2001: Measuring Service Quality PRIMARY
Library Trends 49 (4) Spring 2001: Measuring Service Quality. Edited by Martha Kyrillidou and Fred M. Heath.