University of Illinois Urbana-Champaign

Performance, Processes and Costs: Managing Service Quality with the Balanced Scorecard

Poll, Roswitha

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https://hdl.handle.net/2142/8367

Description

Title
Performance, Processes and Costs: Managing Service Quality with the Balanced Scorecard
Author(s)
Poll, Roswitha
Issue Date
2001
Keyword(s)
  • Libraries User satisfaction.
  • Libraries Evaluation.
  • Libraries Quality control.
  • Libraries Standards.
Publisher
Graduate School of Library and Information Science. University of Illinois at Urbana-Champaign
ISSN
0024-2594
Type of Resource
text
Language
en
Permalink
http://hdl.handle.net/2142/8367
Copyright and License Information
Copyright 2001 Board of Trustees University of Illinois.

Owning Collections

Library Trends 49 (4) Spring 2001: Measuring Service Quality PRIMARY
Library Trends 49 (4) Spring 2001: Measuring Service Quality. Edited by Martha Kyrillidou and Fred M. Heath.