Beyond Measuring Service Quality: Learning from the Voices of the Customers, the Staff, the Processes, and the Organization
Phipps, Shelley E.
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https://hdl.handle.net/2142/8365
Description
Title Beyond Measuring Service Quality: Learning from the Voices of the Customers, the Staff, the Processes, and the Organization Author(s) Phipps, Shelley E. Issue Date 2001 Keyword(s) Libraries User satisfaction. Libraries Evaluation. Libraries Quality control. Libraries Standards. Publisher Graduate School of Library and Information Science. University of Illinois at Urbana-Champaign ISSN 0024-2594 Type of Resource text Language en Permalink http://hdl.handle.net/2142/8365 Copyright and License Information Copyright 2001 Board of Trustees University of Illinois.
Owning Collections
Library Trends 49 (4) Spring 2001: Measuring Service Quality. Edited by Martha Kyrillidou and Fred M. Heath.
