Mining Help Desk Emails for Problem Domain Identification and Email Feature Engineering for Routing Incoming Emails
Rathi, Dinesh
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https://hdl.handle.net/2142/81554
Description
Title
Mining Help Desk Emails for Problem Domain Identification and Email Feature Engineering for Routing Incoming Emails
Author(s)
Rathi, Dinesh
Issue Date
2008
Doctoral Committee Chair(s)
Twidale, Michael B.
Department of Study
Library and Information Science
Discipline
Library and Information Science
Degree Granting Institution
University of Illinois at Urbana-Champaign
Degree Name
Ph.D.
Degree Level
Dissertation
Keyword(s)
Library Science
Language
eng
Abstract
This work also outlines different pre-processing steps done on email from the help desk domain, such as removal of different types of noise elements and removal of stop words using a customized stop word list, and the outcome of each of these pre-processing steps.
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