University of Illinois Urbana-Champaign

Measuring and Improving the Quality of Public Services: A Hybrid Approach

Seay, Thomas; Seaman, Sheila; Cohen, David

Permalink

https://hdl.handle.net/2142/8032

Description

Title
Measuring and Improving the Quality of Public Services: A Hybrid Approach
Author(s)
  • Seay, Thomas
  • Seaman, Sheila
  • Cohen, David
Issue Date
1996
Keyword(s)
  • Library administration.
  • Information services Quality control.
  • Libraries Quality control.
Publisher
Graduate School of Library and Information Science. University of Illinois at Urbana-Champaign
ISSN
0024-2594
Type of Resource
text
Language
en
Permalink
http://hdl.handle.net/2142/8032
Copyright and License Information
Copyright 1996 Board of Trustees University of Illinois.

Owning Collections

Library Trends 44 (3) Winter 1996: Perspectives on Quality in Libraries PRIMARY
Library Trends 44 (3) Winter 1996: Perspectives on Quality in Libraries. Edited by Thomas W. Shaughnessy.