Sources of Satisfaction and Dissatisfaction With Work and Tedium in a Mental Health Setting
Favor, Kevin Eli
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Permalink
https://hdl.handle.net/2142/69142
Description
Title
Sources of Satisfaction and Dissatisfaction With Work and Tedium in a Mental Health Setting
Author(s)
Favor, Kevin Eli
Issue Date
1987
Doctoral Committee Chair(s)
Kazckowski, Henry,
Department of Study
Education
Discipline
Education
Degree Granting Institution
University of Illinois at Urbana-Champaign
Degree Name
Ph.D.
Degree Level
Dissertation
Keyword(s)
Health Sciences, Mental Health
Education, Educational Psychology
Abstract
The identification of sources of satisfaction and dissatisfaction with work, and tedium (or burnout) for employees of community mental health centers was the intent of this investigation. This intent developed from the belief that many organizations function with regard to Herzberg's dual continuum theory, yet still finding themselves unable to respond to employee's needs. Consequently, it was hypothesized that the dual continuum theory posited by Herzberg would be inadequate for explaining work satisfaction. Furthermore, it was posited that an investigation that incorporates a less obtrusive method than Herzberg's may prove valuable to educators and psychologists interested in the simultaneous study of work roles and personality variables. Hence, the Job Impression Survey (JIS) was designed to have employees identify pleasant/unpleasant events occurring for a one week period, as well as state their degree of satisfaction with six work context variables, agreement with the Protestant work ethic, and extent of tedium. Employees of 12 community mental health centers in Baltimore City and County were distributed the instrument on a voluntary basis. Analysis of the 174 protocols returned found pleasant/unpleasant events and agents, satisfaction/dissatisfaction, Protestant work ethic, and tedium related in a meaningful manner. This relationship was mediated by work roles, individual attributes, and institutional affiliations. Herzberg's theory proved insufficient for explaining sources of work satisfaction. Categories of cited events led to potential areas for intervention into, or prevention of, unhealthy work environments. Implications for administrators, evaluators, staff, and human relations specialists were given. A need for further investigation into both work satisfaction of mental health professionals and the utility of job events as a means of evaluating work settings was given.
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