Evaluation is used for two major purposes: internal decision making
and communication with the external environment. An organization
may need very different approaches and strategies for these two. Much
of the work that has been done in library evaluation has been for internal
purposes. Evaluation is also important for an organization's relationship
with the environment that provides the resources the organization needs
to survive. A manager must convince the environment that the
organization's mission and goals are of value to the parent organization's
larger mission and that the organization is capable of achieving them.
Publisher
Graduate School of Library and Information Science, University of Illinois at Urbana-Champaign
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