The evaluation of reference staff is a complex process involving
important psychosocial as well as procedural factors. This article focuses
on those aspects of performance evaluation that affect the motivation
of reference workers to improve performance based on their performance
evaluations. Factors such as rater-ratee interactions are explored as well
as the motivational potential of various types of evaluation instruments.
Publisher
Graduate School of Library and Information Science, University of Illinois at Urbana-Champaign
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