University of Illinois Urbana-Champaign

The diagnostic evaluation of reference service in an academic library

Lancaster, F.W.; Elzy, Cheryl; Nourie, Alan

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https://hdl.handle.net/2142/616

Description

Title
The diagnostic evaluation of reference service in an academic library
Author(s)
  • Lancaster, F.W.
  • Elzy, Cheryl
  • Nourie, Alan
Issue Date
1991
Keyword(s)
  • Reference services (Libraries)
  • Evaluation
  • Academic libraries
Abstract
An unobtrusive evaluation of the quality of reference service was performed at the Milner Library, Illinois State University, using both accuracy and attitudinal scales. The results are summarized and followup actions that have occurred since the study are described and discussed.
Publisher
Graduate School of Library and Information Science, University of Illinois at Urbana-Champaign
Series/Report Name or Number
Allerton Park Institute (32nd : 1990)
ISSN
0536-4604
Type of Resource
text
Language
en
Permalink
http://hdl.handle.net/2142/616

Owning Collections

1990: Evaluation of Public Services and Public Services Personnel PRIMARY
Allerton Park Institute Proceedings (no. 32, 1990); Edited by Bryce Allen