Minimum standards as a first step toward evaluation of reference services in a multitype system
Goulding, Mary
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https://hdl.handle.net/2142/612
Description
Title
Minimum standards as a first step toward evaluation of reference services in a multitype system
Author(s)
Goulding, Mary
Issue Date
1991
Keyword(s)
Reference services (Libraries)
Evaluation
Public libraries
Abstract
In 1986, the Suburban Library System (SLS) adopted minimum reference
standards for their eighty public libraries. Four years later, similar
standards are in place for over 100 academic, school and special SLS
members. In order to ensure that the standards are effective, a sanction
of withdrawal of access to System Reference Service is invoked for those
libraries where policy, staff training, or resources fall short of the required
minimum. The development and implementation of the standards has
been a cooperative effort of almost 200 libraries. The ramifications call
for training workshops, core lists of resources, policy models, and
evaluation instruments which can be used in the smallest member library.
A basic evaluation manual for public libraries has been produced and
is being tested as an effective method of introducing more sophisticated
methods to libraries where evaluation has never been done before.
Publisher
Graduate School of Library and Information Science, University of Illinois at Urbana-Champaign
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