Scouting the perimeters of unobtrusive study of reference
Childers, Thomas
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https://hdl.handle.net/2142/607
Description
Title
Scouting the perimeters of unobtrusive study of reference
Author(s)
Childers, Thomas
Issue Date
1991
Keyword(s)
Reference services (Libraries)
Methodology
Evaluation
Abstract
This paper reviews the origins of the unobtrusive method of evaluating
reference service in libraries, setting the method in a theoretical and
organizational context. Drawing examples from the more than sixty
studies performed in the past twenty years, limitations and strengths
of the unobtrusive methods are explored. It is concluded that the
technique, perhaps the most rigorous method of evaluating reference
service, is useful for its client-centered perspective and its non-reactivity.
It deserves not only continued use but continued development as a
method of evaluation.
Publisher
Graduate School of Library and Information Science, University of Illinois at Urbana-Champaign
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