University of Illinois Urbana-Champaign

The Critical Incident Technique and the Qualitative Evaluation of the Connecting Libraries and Schools Project

Radford, Marie L.

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https://hdl.handle.net/2142/3667

Description

Title
The Critical Incident Technique and the Qualitative Evaluation of the Connecting Libraries and Schools Project
Author(s)
Radford, Marie L.
Issue Date
2006
Keyword(s)
  • Research methods
  • Critical incident technique
Abstract
This article describes Flanagan’s Critical Incident Technique (CIT) for those seeking guidance in its application. Examples in the library and information science (LIS) field are discussed, including an in-depth example of a CIT study conducted as part of a qualitative evaluation of the Connecting Libraries and Schools Project (CLASP) in New York City. The CLASP study analyzed critical incidents from 2,416 fifth and seventh grade students regarding their perceptions of interactions with urban public librarians and library staff. For both positive and negative critical incidents, the most important factor in these preadolescent’s perception of successful library visits is the attitude of the librarian or staff member they encounter.
Publisher
Graduate School of Library and Information Science. University of Illinois at Urbana-Champaign.
ISSN
0024-2594
Type of Resource
text
Language
en
Permalink
http://hdl.handle.net/2142/3667
Copyright and License Information
Copyright 2006 Board of Trustees of the University of Illinois.

Owning Collections

Library Trends 55 (1) Summer 2006: Research Methods PRIMARY
Library Trends 55 (1) Summer 2006: Research Methods. Edited by Lynda M. Baker.