Altering user perceptions of applications: How system design can impact playfulness and anxiety
Barranis, Nanthida J.
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https://hdl.handle.net/2142/24139
Description
Title
Altering user perceptions of applications: How system design can impact playfulness and anxiety
Author(s)
Barranis, Nanthida J.
Issue Date
2011-05-25T15:06:32Z
Director of Research (if dissertation) or Advisor (if thesis)
Twidale, Michael B.
Department of Study
Library & Information Science
Discipline
Library & Information Science
Degree Granting Institution
University of Illinois at Urbana-Champaign
Degree Name
M.S.
Degree Level
Thesis
Keyword(s)
Technology acceptance model
Perceived ease of use
Computer playfulness
Computer anxiety
Fear of breaking things
User study
System design for computer anxiety
System design
Abstract
The prevalence of computer-based technologies makes it more difficult for users to find and learn how to use new systems. In addition, the overwhelming amount of information may cause users to have a higher level of anxiety. Users have to spend more time comparing technologies, learning them, and perhaps fixing them when they break.
This thesis examines the Technology Acceptance Model and discusses the various determinants of computer usage. Factors of Perceived Ease of Use (PEU) are analyzed, and observations show that computer anxiety negatively impacts system usage. Since many factors can cause computer anxiety, the various determinants of PEU are analyzed in order to see if and how they relate to computer anxiety. And since there are different types of computer anxiety, this thesis addresses a type that is highly encountered—the fear of breaking things. It is shown that perceived playfulness is linked with anxiety, suggesting that if a system is perceived as being more playful, levels of anxiety may decrease. Since certain characteristics can impact computer anxiety and perceived playfulness, our understanding of these aspects can help us develop a system that can provide a positive influential role for systems. A theoretical design solution is proposed.
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