Managing Employees in Interlibrary Loan, Circulation, and Reserves: Supervision in a Production Environment
Janke, Karen L.
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https://hdl.handle.net/2142/2276
Description
Title
Managing Employees in Interlibrary Loan, Circulation, and Reserves: Supervision in a Production Environment
Author(s)
Janke, Karen L.
Contributor(s)
Weible, Cherie' L.
Issue Date
2007
Keyword(s)
Absenteeism
Supervision
Abstract
Interlibrary loan departments are faced with the unique paradox of a workplace that is constantly changing and becoming more efficient due to the influence of technology on daily processes, yet still relies heavily on the daily labor and productivity of the staff. Additionally, interlibrary loan departments are faced with almost constant time pressures, both from internal and external customers. This challenge becomes magnified when personnel issues arise, and the time needed to problem solve seems non-existent. In particular, absenteeism and worker productivity can have disastrous results on interlibrary loan service quality, as well as a negative effect on departmental morale. This article will discuss strategies for dealing with these personnel problems in a production environment.
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