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https://hdl.handle.net/2142/23199
Description
Title
Conflict resolution in cooperative design
Author(s)
Klein, Mark
Issue Date
1990
Department of Study
Computer Science
Discipline
Computer Science
Degree Granting Institution
University of Illinois at Urbana-Champaign
Degree Name
Ph.D.
Degree Level
Dissertation
Keyword(s)
Computer Science
Language
eng
Abstract
Design is increasingly becoming a cooperative endeavor carried out by multiple agents with diverse kinds of expertise. The development of tools and underlying theories for supporting cooperative design has lagged, however, behind the growing needs implied by this evolution.
The goal of this thesis work is to provide a computational model for supporting a critical component of cooperative design; the run-time resolution of conflicts. Though the long-term goal is to support unrestricted conflict resolution among human agents, this thesis focuses on an important subset of this problem: the resolution of domain-level conflicts in routine design, using machine-based agents.
This thesis proposes a model of conflict resolution in cooperative design that corresponds well to how human design experts actually perform cooperative design, based on analysis of their group problem solving activity. This model supports natural participation for human experts, both at development-time as domain experts asked to create machine-based agents, as well as at run-time as problem solving agents themselves. The conflict resolution model is elaborated into a detailed implemented computational theory that offers many insights into how the conflict resolution expert and design agents should operate. The model incorporates a considerable body of conflict resolution expertise applicable to a wide variety of domains, as well as techniques for acquiring further expertise and evaluating its completeness.
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