Analysis of office automation competencies needed by office managers
Erickson, Brenda Kay
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https://hdl.handle.net/2142/23052
Description
Title
Analysis of office automation competencies needed by office managers
Author(s)
Erickson, Brenda Kay
Issue Date
1996
Doctoral Committee Chair(s)
Wentling, Tim
Department of Study
Education
Discipline
Education
Degree Granting Institution
University of Illinois at Urbana-Champaign
Degree Name
Ph.D.
Degree Level
Dissertation
Keyword(s)
Education, Business
Education, Technology of
Education, Vocational
Language
eng
Abstract
The purpose of this study is to make recommendations for office administration systems curricula in four-year colleges and universities and office management training programs by analyzing the office automation competencies needed by practicing office managers. More specifically, the study attempted to determine what office automation competencies are perceived to be important for office managers, what is the perceived performance level of office automation competencies for office managers, how is office automation competence for office managers assessed and what are common methods for office managers to gain office automation competency?
After a review of the literature in the areas of office automation, office management, curriculum development in business education and competency theory, a survey instrument was developed and reviewed by three groups. A cover letter and the instrument were mailed to all available 672 Certified Administrative Managers in the United States. A return rate of 22% was achieved, n = 120. A Chi-Square Test of Association nonparametric test indicated that the respondents were similar in proportion to the nonrespondents. Descriptive statistics were used to calculate frequencies, percentages, standard deviations and means.
The findings indicated that the largest groups of respondents work in the insurance industry, have been with their current company for five years or less and usually have at least a bachelor's degree. In general, office managers think office automation competencies are important, especially those required for problem solving and decision making. The respondents perceive their performance levels for most office automation competencies to be acceptable; however, they think they are most skilled with typical administrative functions, especially that of managing multiple projects.
Most often, office managers' performance levels (for office automation competencies) are not measured. There is, however, some measurement occurring of some of the competencies that are management oriented and considered to be important as part of the performance appraisal process. Office managers usually teach themselves or use on-the-job training to develop their office automation competencies.
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