University of Illinois Urbana-Champaign

Online Social Reference: A Research Agenda Through a STIN Framework

Shachaf, Pnina; Rosenbaum, Howard

Permalink

https://hdl.handle.net/2142/15209

Description

Title
Online Social Reference: A Research Agenda Through a STIN Framework
Author(s)
  • Shachaf, Pnina
  • Rosenbaum, Howard
Issue Date
2009-02-08
Keyword(s)
  • Social Reference
  • Q&A Sites
  • Web 2.0
  • STIN
  • Socio-technical Interaction Network
  • Social Informatics
Abstract
This paper suggests a research agenda for online social reference using the Socio-Technical Interaction Network (STIN) framework [21]. It addresses the need for more research on social reference, which refers to online question asking and answering services that are provided by communities of volunteers on Q&A sites. Social reference exemplifies an interesting stage of development in two information research domains: 1) information retrieval, as it combines social input into the technological challenges; 2) reference research, as it signifies a group collaborative efforts to answer questions instead of the traditional dyadic question negotiation. The proposed research agenda draws from social informatics and suggests questions that address both the social and technological factors at work on Q&A sites.
Type of Resource
text
Language
en
Permalink
http://hdl.handle.net/2142/15209

Owning Collections

iConference 2009 Papers PRIMARY
Papers presented at the iConference 2009