Effects of Ease of Use, Effectiveness, and Use Frequency on User Satisfaction in Academic Library Website Uses

Joo, Soohyung

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https://hdl.handle.net/2142/15020 Copy

Description

Title

Effects of Ease of Use, Effectiveness, and Use Frequency on User Satisfaction in Academic Library Website Uses

Author(s)

Joo, Soohyung

Issue Date

2010-02-03

Keyword(s)

• Ease of Use
• Effectiveness
• Use Frequency
• Academic Library
• User Satisfaction

Abstract

such as an online library catalog, electronic resources, and online reference services are considered imperative in achieving their academic goals. To satisfy student users, it is important to develop a user-friendly website based on precise understandings of factors associated with user satisfaction. There are various factors affecting satisfaction such as availability, resource quality, usability, and service quality, and many studies have investigated causal relationships between various factors and user satisfaction in the context of academic library web-based services. This research investigated the effects of three variables, ease of use, effectiveness, and use frequency, on satisfaction in using a university library website.

Type of Resource

text

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http://hdl.handle.net/2142/15020

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