University of Illinois Urbana-Champaign

Research on the Quality Control Method of Cultural Heritage Digital Information Service: A Case Study of the Digital Cultural Relics Library Platform of the Palace Museum in Beijing

Fang, Liyu; Sun, Jing; Liu, Yuxian

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https://hdl.handle.net/2142/123973

Description

Title
Research on the Quality Control Method of Cultural Heritage Digital Information Service: A Case Study of the Digital Cultural Relics Library Platform of the Palace Museum in Beijing
Author(s)
  • Fang, Liyu
  • Sun, Jing
  • Liu, Yuxian
Issue Date
2023-05
Keyword(s)
  • Palace Museum
  • Digital Cultural Relics Library Platform
  • quality control
  • total quality management
  • LibQUAL
  • user-centered
  • cultural heritage digital information service quality control model
Geographic Coverage
China
Abstract
The Palace Museum in Beijing manages a wealth of tangible and intangible cultural heritage, including the world-famous Forbidden City and many ancient collections. For the past thirty years, informatization has gradually become an important method in the Palace Museum to protect, promote, and research their precious cultural heritages. Although museum service quality and user experience and satisfaction have received growing attention, the quality control of museum digital information services remains a less explored research area. The challenges faced by the Palace Museum include how to follow changes in the technological environment, user needs, and the large scale of digital resources and how to continuously and effectively control and improve the service quality of digital information. This research, based on total quality management (TQM) and LibQUAL as well as the relevant indicators of museum quality assessment in the literature review, uses the Digital Cultural Relics Library Platform of the Palace Museum as the research case and constructs a user-centered control model to measure and improve the service quality of cultural heritage digital information, and puts the model into practice. The paper proposes theoretical advances and has implications for future improvements in the quality control of cultural heritage digital information services.
Publisher
Johns Hopkins University Press
Series/Report Name or Number
Volume 71, Issue 4, May 2023
Type of Resource
text
Language
eng
Copyright and License Information
Copyright 2023 University of Illinois Board of Trustees

Owning Collections

Library Trends 71 (4) May 2023: Cultural Heritage and Digital Scholarship in China: Part II [Restricted Access] PRIMARY
This special issue of Library Trends on cultural heritage and digital scholarship in China is divided and published in two parts as Volume 71, Issues 3 and 4. It introduces readers outside of China, and even those within, to the richness, diversity, and long history of China’s cultural heritage and the innovative digital scholarship being conducted with it.