University of Illinois Urbana-Champaign

Bridging the gap Between designers and users: Co-designing health-related voice user interface experiences with older adults

Lundy, Morgan; Desai, Smit Apurva; Chin, Jessie

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https://hdl.handle.net/2142/123140

Description

Title
Bridging the gap Between designers and users: Co-designing health-related voice user interface experiences with older adults
Author(s)
  • Lundy, Morgan
  • Desai, Smit Apurva
  • Chin, Jessie
Issue Date
2023-09
Keyword(s)
  • Codesign
  • Co-design
  • Community Engagement
  • Information Practices of Specific Populations
  • Information System Design
  • Interactive Information Retrieval
  • Older Adults
  • Participatory Design
  • Participatory Methods
  • User Interfaces
  • Voice User Interfaces
Abstract
In this paper, we describe our approach to bridging the designer-user gap by engaging 20 older adults in codesign workshops to generatively re-imagine health-related voice agent (VA) design for voice user interfaces (VUI) for older adults, by older adults. Drawing on recent research in Library and Information Science (LIS), we describe codesign as a method, as well as how the 20 older adults perceived codesign in our two case studies of health-related VA design for health learning and exercise. Older adult codesigners perceived codesign as transformative, enjoyable, educational, and useful. We also share specific experiential recommendations of strategies for conducting codesign, including strategies for transitioning from expert to facilitator, creating experience-based questions, probing for deeper design ideation and priorities, and ways of approaching codesign through humility and care. We describe the codesign method’s generative benefits in our two case studies and encourage LIS researchers to consider including codesign methods in their research.
Series/Report Name or Number
Proceedings of the ALISE Annual Conference, 2023
Type of Resource
text
Language
eng
Handle URL
https://hdl.handle.net/2142/123140
DOI
https://doi.org/10.21900/j.alise.2023.1377
Copyright and License Information
  • Copyright 2023 Morgan Lundy, Smit Apurva Desai, Jessie Chin
  • This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License (https://creativecommons.org/licenses/by-sa/4.0/).

Owning Collections

Proceedings of the ALISE Annual Conference: ALISE 2023 PRIMARY
Bridge the Gap: Teaching, Learning, Practice, and Competencies