University of Illinois Urbana-Champaign

Empathy, confidence, and de-escalation: Evaluating the effectiveness of VR training for crisis communication skills development among LIS graduate students

Williams, Rachel D.; Dumas, Catherine; Ogden, Lydia; Porwol, Luke; Flanagan, Joanna; Tillinghast, Julia

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https://hdl.handle.net/2142/123070

Description

Title
Empathy, confidence, and de-escalation: Evaluating the effectiveness of VR training for crisis communication skills development among LIS graduate students
Author(s)
  • Williams, Rachel D.
  • Dumas, Catherine
  • Ogden, Lydia
  • Porwol, Luke
  • Flanagan, Joanna
  • Tillinghast, Julia
Issue Date
2023-09
Keyword(s)
  • Crisis Communication
  • De-escalation
  • LIS Graduate Education
  • Online Learning
  • Patrons in Crisis
  • Public Libraries
  • Students
  • Usability
  • Virtual Reality
Abstract
This research analyzes the results of a study that is part of a larger, interdisciplinary, and multi-institutional project that examines the usability and effectiveness of VR training for library and information science (LIS) graduate students and professionals in gaining skills for interacting effectively with patrons in crisis. This paper reports on the findings related to the effectiveness of VR training for teaching empathy, confidence, and de-escalation skills for LIS graduate students. The findings illustrate that VR has the potential to impact LIS graduate education by reaching a wider audience that introduces training in low-stakes, immersive environments and that does not pose harm to patrons in crisis. This study also contributes innovative approaches that support training in skills including empathy, confidence, and de-escalation.
Series/Report Name or Number
Proceedings of the ALISE Annual Conference, 2023
Type of Resource
text
Language
eng
Handle URL
https://hdl.handle.net/2142/123070
DOI
https://doi.org/10.21900/j.alise.2023.1384
Copyright and License Information
  • Copyright 2023 Rachel D. Williams, Catherine Dumas, Lydia Ogden, Luke Porwol, Joanna Flanagan, Julia Tillinghast
  • This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License (https://creativecommons.org/licenses/by-sa/4.0/).

Owning Collections

Proceedings of the ALISE Annual Conference: ALISE 2023 PRIMARY
Bridge the Gap: Teaching, Learning, Practice, and Competencies