Open Issues in Designing VUIs to Support Older Adults Seeking Health Information
Desai, Smit; Chin, Jessie
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https://hdl.handle.net/2142/117393
Description
Title
Open Issues in Designing VUIs to Support Older Adults Seeking Health Information
Author(s)
Desai, Smit
Chin, Jessie
Issue Date
2023-04
Keyword(s)
Voice User Interfaces; Conversational User Interfaces; Older adults; Health Information Seeking
Abstract
Voice user interfaces (VUIs) offer a comparatively easier and more accessible mode of interaction for older adults seeking information. Recent literature shows that out of all informational queries made to VUIs, health-related queries are the most popular among older adults. However, the current versions of commercially available VUIs are not designed or optimized for handling health information-seeking behaviors. In this position paper, we identify issues with current VUIs in presenting health information and discuss opportunities for future research to better support older adults in this behavior. Our arguments underscore the importance of designing VUIs that are tailored to the unique needs and capabilities of older adults to improve their health outcomes and overall quality of life.
Series/Report Name or Number
CUI@CHI'23: Inclusive Design of CUIs Across Modalities and Mobilities, April 23-28, 2023, Hamburg, Germany
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