Supporting and Including Marginalized Students in University Patient Portal Design

Simons, Rea N.; Brown, Ellis; DeGuia, Aloe Jade; Booth, Kayla M.; Davidson, Chloe Marbell

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https://hdl.handle.net/2142/117366 Copy

Description

Title

Supporting and Including Marginalized Students in University Patient Portal Design

Author(s)

• Simons, Rea N.
• Brown, Ellis
• DeGuia, Aloe Jade
• Booth, Kayla M.
• Davidson, Chloe Marbell

Issue Date

2023-03-13

Keyword(s)

• Patient portals
• Marginalized students
• University health services
• Design justice

Abstract

Patient portals are an essential feature of healthcare within the United States and are often integrated into University Health Services (UHS). These online Information and Communication Technologies (ICTs) serve as the main in-terface for patients to engage with their healthcare provider and their person-al health information. While these portals are pillars of university student healthcare, their role in supporting marginalized students (including BIPOC, LGBTQ+, and Disabled students) has not often been considered. However, members of these groups experience both disproportionate health disparities and educational inequities. Accordingly, this exploratory poster reviews ex-isting literature surrounding marginalized students’ experiences with patient portals and approaches to designing ICTs with marginalized users. We then outline gaps in this literature and propose a preliminary study design to ad-dress said gaps, with the hope of creating better practices for designing pa-tient portals to meet marginalized undergraduate students’ health needs.

Publisher

iSchools

Series/Report Name or Number

iConference 2023 Proceedings

Type of Resource

• Other
• text

Language

eng

Handle URL

https://hdl.handle.net/2142/117366

Copyright and License Information

Copyright 2023 is held by Rea N. Simons, Ellis Brown, Aloe Jade DeGuia, Kayla M. Booth, Chloe Marbell Davidson. Copyright permissions, when appropriate, must be obtained directly from the authors.

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