How To Manage Issues on Twitter: Perspectives From Twitter Users Concerned About Mis/Dis-Information

Sin, Sei-Ching Joanna; Kim, Kyung-Sun

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https://hdl.handle.net/2142/117217 Copy

Description

Title

How To Manage Issues on Twitter: Perspectives From Twitter Users Concerned About Mis/Dis-Information

Author(s)

• Sin, Sei-Ching Joanna
• Kim, Kyung-Sun

Issue Date

2024

Keyword(s)

• Twitter
• Mis/dis-information
• Managing strategies
• Demographic differences

Abstract

Social media including Twitter can be considered knowledge commons, as a community of users creates and shares information through them. Although popular, Twitter is not free of problems, especially mis/dis-information that is rampant in social media. A better understanding of how users manage day-to-day issues on social media is needed because it can help identify strategies and tools to tackle the issue. This study investigated the actions and preferences of users who found mis/dis-information problematic on Twitter. Focusing on the action arena of knowledge commons, this study explored what respondents did to manage problems, what they thought others should do, and what groups they thought should take responsibility. Four hundred responses were collected through an online survey. The top actions taken by respondents were unfollowing, fact-checking, and muting. The respondents wanted Twitter to ban problematic users and to provide better tools to help filter and report issues. They viewed the Twitter company and individual users, especially influencers, as the groups most responsible for managing Twitter problems. Differences in actions and preferences by gender and frequency of use were found. Implications for policies, system design, and research were discussed.

Publisher

Cambridge University Press

Series/Report Name or Number

Cambridge Studies on Governing Knowledge Commons

Type of Resource

text

Language

en

Sponsor(s)/Grant Number(s)

• NSF: SES
• Divn Of Social and Economic Sciences
• #2017495

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