Developing a theoretical framework for web credibility assessment—A case of social Q&A sites: preliminary findings

Choi, Wonchan; Stvilia, Besiki

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https://hdl.handle.net/2142/113733 Copy

Description

Title

Developing a theoretical framework for web credibility assessment—A case of social Q&A sites: preliminary findings

Author(s)

• Choi, Wonchan
• Stvilia, Besiki

Issue Date

2022-02-28

Keyword(s)

• Credibility
• Information Credibility
• Web Credibility
• Credibility Assessment
• Social Q&A

Abstract

As part of a larger study, this poster reports on preliminary findings of efforts to develop a theoretical framework for assessing the credibility of information on social question-and-answer (Q&A) sites. A literature analysis was conducted to identify relevant criteria for assessing web credibility on social Q&A sites, which were then mapped to an existing framework of web credibility assessment [1]. Specifically, 21 criteria identified by the literature analysis were categorized into one of six types of web credibility assessments—operator (author) trustworthiness, operator (author) expertise, con-tent trustworthiness, content expertise, design trustworthiness, and design expertise—to develop an information platform type-specific framework of in-formation credibility. Results show that existing criteria used in the literature have focused primarily on content-related attributes (e.g., evidence-based, structural completeness, and semantic clarity and comprehensive-ness), but less on operator (author)-related attributes (e.g., credentials) or de-sign features (e.g., interactive design, appropriateness of design, ease of use). Implications of the findings and future research directions are discussed.

Publisher

iSchools

Type of Resource

Other

Language

eng

Permalink

http://hdl.handle.net/2142/113733

Copyright and License Information

Copyright 2022 is held by Wonchan Choi and Besiki Stvilia. Copyright permissions, when appropriate, must be obtained directly from the authors.

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