How People Experience Facial Recognition in an Organizational Setting: An Organizational Justice Perspective

Fu, Hengyi; Lyu, Yao

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https://hdl.handle.net/2142/111787 Copy

Description

Title

How People Experience Facial Recognition in an Organizational Setting: An Organizational Justice Perspective

Author(s)

• Fu, Hengyi
• Lyu, Yao

Issue Date

2021-10-29

Keyword(s)

• facial recognition system
• human computer interaction
• organizational justice
• surveillance
• ethics

Abstract

Facial recognition technology (FRT) is now being introduced across various aspects of public life. In organizations, FRT could be seen as a logical extension of technology-based surveillance trends established decades ago. However, the controversial nature of FRT and improper uses often generate critical concerns and even resistance. Current research on human interaction with FRT mainly focuses on individual level and the digital contexts, while studies on FRT in organizational settings are relatively rare. To fill this gap, we investigated people’s lived experiences with a facial recognition system called FaceEx on a university campus in the United States, and how they constructed the perception of justice and responded accordingly. In this paper we report part of findings from eighteen interviews with people encountering the FaceEx system. Drawing from the lens of organizational justice, we reported how they constructed the perception of justice and how the perceived justice was violated by organizations. We expect to report more findings to reveal organizational justice issues related to controversial technology implementation and how to achieve transparency in algorithmic system.

Series/Report Name or Number

Proceedings of the 17th Annual Social Informatics Research Symposium and the 3rd Annual Information Ethics and Policy Workshop

Type of Resource

text

Language

en

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http://hdl.handle.net/2142/111787

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