University of Illinois Urbana-Champaign

Evaluating the User Experience of Patrons with Disabilities at a Community College Library

Pontoriero, Catherine; Zippo-Mazur, Gina

Permalink

https://hdl.handle.net/2142/104673

Description

Title
Evaluating the User Experience of Patrons with Disabilities at a Community College Library
Author(s)
  • Pontoriero, Catherine
  • Zippo-Mazur, Gina
Issue Date
2019
Keyword(s)
  • User experience (UX)
  • Patrons with disabilities
  • Community college libraries
Abstract
Community college libraries provide many different types of supports on their campuses. Are patrons with disabilities aware of the kinds of support and services a library provides? To answer this question, we created and administered a survey and held a focus group. Our results showed that in some ways patrons with disabilities used the library differently from patrons without disabilities. Our focus group revealed the importance of including the voices of patrons with disabilities when discussing the library-user experience. Most importantly, our research was conducted as part of a partnership between the library and the disability-services office on campus. This collaboration will increase access and communication between the library and patrons with disabilities.
Publisher
Johns Hopkins University Press. The School of Information Sciences at Illinois. University of Illinois at Urbana-Champaign.
Series/Report Name or Number
Library Trends 67 (3). Winter 2019
Type of Resource
text
Language
en
Permalink
http://hdl.handle.net/2142/104673
DOI
https://doi.org/10.1353/lib.2019.0009
Copyright and License Information
Copyright 2019 Board of Trustees of the University of Illinois

Owning Collections

Library Trends 67 (3) Winter 2019: Disabled Adults in Libraries PRIMARY
Library Trends 67 (3) Winter 2019: Disabled Adults in Libraries. Edited by Jessica Schomberg and Shanna Hollich