Users’ Emotional Experiences during Interaction with Information Products: A Diary Study

Xu, Lemeng; Dema, De; Zhang, Pengyi

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https://hdl.handle.net/2142/100278 Copy

Description

Title

Users’ Emotional Experiences during Interaction with Information Products: A Diary Study

Author(s)

• Xu, Lemeng
• Dema, De
• Zhang, Pengyi

Issue Date

2018

Keyword(s)

• emotional experience
• interaction process
• diary study
• information product

Abstract

Emotional experience is a very important aspect of users’ interaction with information products. Previous research has agreed that emotion is an important ingredient which could enhance the interaction between human and computer. In this paper, we explored users’ emotional experience in relationships with other factors such as product types, product features, interaction results, and user behaviors. We analyzed 162 dairy entries from 36 users in 2 weeks. Results show that: (1) users recorded more negative emotions than positive emotions; (2) mobile apps were related to more positive emotions while desktop software was related to more negative emotions; (3) there is no significant correlation between user behaviors and emotions. The results provide exploratory understanding of the relationships between emotional experience and other factors. We propose that users’ expectation might play a key role in this process.

Publisher

iSchools

Series/Report Name or Number

iConference 2018 Proceedings

Type of Resource

text

Language

eng

Permalink

http://hdl.handle.net/2142/100278

Copyright and License Information

Copyright 2018 is held by Lemeng Xu, De Dema, Pengyi Zhang. Copyright permissions, when appropriate, must be obtained directly from the authors.

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