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Online Services and Specialized Clienteles: Handicapped and Other Populations

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Title: Online Services and Specialized Clienteles: Handicapped and Other Populations
Author(s): Edmonds, Leslie
Subject(s): Libraries --Automation Library personnel management Online library catalogs Library catalogs and users
Abstract: My topic is service to other special populations and online catalogs and library automation. The special populations to be examined are the handicapped, the elderly, and the non-English speaking. It should be pointed out that although this paper's topic is the relationship of automation to patrons, most of the issues apply to employment of persons from these target groups. Affirmative action issues oblige librarians to consider the special needs of employees in addition to having the responsibility to serve patrons with special needs. There are some general concerns librarians need to address when attempting to make online catalogs available for use by special groups. Librarians need to become knowledgeable about the needs and adaptations of each specialized group, then, as Susan Roman suggests for youth, the librarian must become an advocate on behalf of the special patron to ensure the adaptation of automation services through physically and intellectually appropriate system design.
Issue Date: 1985
Publisher: Graduate School of Library and Information Science. University of Illinois at Urbana-Champaign.
Citation Info: In D. Shaw, ed. 1985. Human aspects of library automation : helping staff and patrons cope: Papers presented at the 1985 Clinic on Library Applications of Data Processing. Urbana, Il: Graduate School of Library and Information Science: 101-107.
Series/Report: Clinic on Library Applications of Data Processing (22nd : 1985)
Genre: Conference Paper / Presentation
Type: Text
Language: English
URI: http://hdl.handle.net/2142/1247
ISBN: 0-87845-072-6
ISSN: 0069-4789
Publication Status: published or submitted for publication
Rights Information: Copyright owned by Board of Trustees of the University of Illinois. 1985.
Date Available in IDEALS: 2007-07-10
 

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